Account Manager
Account manager Role
Monday – Friday, 9.00am – 6.00pm (40hrs per week), Hybrid working Office & Home based. (Must be able to attend face to face meetings in London if required)
Salary £30,000 - £32,000pa
REAL Fundraising are hiring a Client Services Account Manager to facilitate their charity fundraising campaigns.
The successful candidate will account manage a portfolio of leading charity brands and will be responsible for the running of our fundraising campaigns, attending training sessions, client meetings, handling complaints and any direct queries from the clients. If successful you’ll join a dynamic back-office team dedicated towards the ethos and ethics that have shaped REAL Fundraising’s successes to date. You will be given guidance and support, reporting directly to the Senior Account Manager in the Client Services team.
Based in Canary Wharf, Real Fundraising Ltd. is a two times culture award winning, industry leader in face-to-face fundraising and ethical marketing and has been at the forefront of providing an ethical, quality approach towards fundraising for the past 13 years. The only face to face fundraising company in the UK to hold the prestigious B Corp certification for ethical standards in business.
The successful candidate must have:
Experience in account management preferably within the charity sector
Excellent computer skills (specifically in the google suite of products, Excel, Word, PowerPoint, Slack, Zoom and Email)
Attention to detail
Strong organisational & analytical skills
Excellent time-management skills
The ability to ensure you can meet tight deadlines and maintain a busy schedule
The flexibility, adaptability and confidence to be able to communicate effectively with people at all levels across multiple organisations
A forward thinking approach in all areas
Duties to include:
Client liaison and main point of contact for charity partners
Ensuring a speedy response to any queries or requests.
Campaign set-up meetings, review meetings, end of campaign review meetings
Client training sessions
Performance reports for Clients
Dealing with Complaints and Mystery Shops for all fundraisers
Maintaining detailed records of Compliance, complaints, mystery shops, positive feedback & incidents
KPI analysis to ensure the best performance for our charity clients
Management of the Evergiving fundraising platform for Client Data Capture.
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Liaising between the REAL Admin team and Charity clients to ensure sufficient branded materials are on order.
Full training will be provided in all company specific areas and on all company specific software. If you feel you have what it takes to become the newest member of the Client Services team at REAL Fundraising then please apply here.
- Region
- Client Services
- Role
- Account Manager
- Locations
- REAL HQ
- Remote status
- Hybrid Remote
REAL HQ
Why work with us?
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Free Employee Assistance Program
REAL Jobs offers free anonymous access to an Employee Assistance Program where you can confidentially speak to trained professionals about things like Family Issues, Relationship Issues, Legal Issues, Childcare Issues, Seek Tax Information, Domestic Abuse, Housing concerns, Stress & Anxiety, Bereavement, Medical information -
Referral Scheme
Earn extra £££'s by referring a friend to REAL Jobs. If you know someone who would love to join us, please email their contact details to tward@realfundraising.org - we give you £50 once they’ve completed one full week, and then an extra £150 once they’ve completed 5 full weeks! You don't even need to work for us to be eligible - so have a look through your phonebook!
Joining the Family
REAL is not a company, it's a family of like-minded individuals who want to make the world a better place.
We understand that sometimes families need a bit of support. So as a REAL jobs staff member, not only would you have access to our EAP scheme (which is a 24-hour helpline that offers support & guidance for a vast variety of subjects), but you'd also have access to weekly safe spaces for Woman's Empowerment, Diversity & Inclusivity, Mental Health and LGBT+ groups.
Account Manager
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