Portsmouth Call Centre Operations Manager
Operations Manager in a busy Call Centre.
Are you a natural leader who inspires confidence in others?
Are you a Tenacious minded individual?
Do you have the passion to succeed?
If the answers are yes, you are invited to join our Clients’ rapidly growing Call Centre as an Operations Manager.
Our clients’ modern approach to operations provides you with the autonomy to deliver an outstanding employee and customer experience, through emotionally intelligent team management processes, delivered company-wide.
Based in the waterfront city of Portsmouth, you are urged to make an application and take a step into a brand new challenge.
Your Duties:
You will be leading from the front by planning, organising and Strategizing the daily operations for a busy Call Centre.
Managing and maximising the performance of a Call Centre’s Operations
Experience Required:
Must have experience in running a range of telemarketing campaigns, monitoring KPI’s and experience in telemarketing coaching.
Good understanding of call centre floor management is essential alongside the ability to drive results, without compromising volume or quality. We are looking for a natural leader who inspires confidence in their team.
Previous operational management experience with a minimum of 2 years experience in a similar role is essential
You must be a fast learner and be able to hit the ground running utilising your previous operational management experience.
An understanding of the energy market or outsourcing would be advantageous. The ability to provide an adaptive & inclusive approach is crucial.
Be a part of our clients Future Plans
- Large growth plans for the coming years have created the space for employees to be promoted from within. More teams mean more opportunities.
- Extensive employee wellness programmes that encourages a happy work environment included within the job package
- Break out rooms for enjoying well deserved time away from the desk
- Inclusive culture where everyone feels part of a team and collaboratively work together
- On site gym, restaurant and more
Pay
£30,000 - £38,000 + Bonus
Working Hours
Full time (Minimum of 40 hours per week)
Operational Hours: Mon - Fri (08:30 - 18:00) *Shifts to fall within these hours*
Start date – Immediate Start
Where You’ll be Based
Office based – Must be able to commute to North End area of Portsmouth
If this sounds like an opportunity that you are interested in, apply now and one of our team will be in touch.
- Region
- REAL Jobs
- Locations
- Portsmouth, Southampton, Bournemouth
Colleagues
Why work with us?
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Joining the Family
REAL is not a company, it's a family of like-minded individuals who want to make the world a better place.
We understand that sometimes families need a bit of support. So as a REAL jobs staff member, not only would you have access to our EAP scheme (which is a 24-hour helpline that offers support & guidance for a vast variety of subjects), but you'd also have access to weekly safe spaces for Woman's Empowerment, Diversity & Inclusivity, Mental Health and LGBT+ groups.
Portsmouth Call Centre Operations Manager
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